Jeep Australia

Businesses of Jeep Australia

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Jeep is a brand of American off-road and sport-utility vehicles that belong to the Chrysler Group LLC.

The first Willys MB Jeeps were produced in 1941[1] with the first civilian models in 1945, thus becoming the primary 4-wheel drive vehicle of US army during WWII and the postwar period.

Service quality

26%

Rating

01 / 5

Comments

142

Visits

37486


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Rating of Jeep Australia ´s customer service

Are you satisfied with Jeep Australia´s customer service?


  • Nobody
    Graham
    From 8 months

    I have a 2016 GC Summit with installed outdated gps maps, no updates available????
    FCA customer service don't reply to any emails (Shit Service)
    Dealer also not happy with GPS issues

  • Nobody
    Pipeline Constructions
    From 10 months

    Our Company brought a 6 speed manual jeep Wrangler in November 2016, by the time the vehicle reach 8700KMS the gear stick come out of gear box while a staff member was driving it.. lucky there where on traveling at 50KM hours or would have died.

  • Nobody
    Afzal Shah
    From 10 months

    I have an issue with GPS on my Jeep Grand Cherokee 2014. was told there was an update coming in March, then April and then in June. Spoke to Paul from Customer care today and there is now no time frame. This is disappointing.

  • Nobody
    J McClafferty
    From 11 months

    Jeep GC 47kms ish breaks down half hour after seeing local Jeep dealer stating nothing serious, bring it in next Tuesday. Stranded almost 2 hours before being towed back to same garage. 3 weeks to fix, now facing a $6800 bill. Livid.

  • Nobody
    Anthony
    From 11 months

    Bought a used Jeep Grand Cherokee, got a letter from Jeep Australia re transmission software update. (recall) Called a couple of Jeep dealers the first one said not taking bookings as booked out for next few months; the other no one pick up phone.

  • Nobody
    Paul Durack
    From 12 months

    Had my grand jeep Cherokee serviced at Rockingham Jeep WA. Have been trying to fill in customer survey
    for nearly a week with no results. Would like to commend the whole service department for prompt and very efficient work, and for trying their best

  • Nobody
    Colin
    From 12 months

    Have had 2 Jeep Wranglers and 0 problems on both. Bought a Jeep Renegade last year(2015) and within 15 months the engine block has a crack. Renegade is off the road, I have been told it is 65K to fix the block but I bought it for 47k. No Sense at all

  • Nobody
    Steve Cannon
    From about 1 year

    All the hype about improving Jeep Australia customer service is empty air, I have politely enquired 3 times over the last 2 months via emails to FCA customer service regard warranty questions & received absolutely zero response - as a owner -shocking

  • Nobody
    Tony Mcloughlin
    From about 1 year

    DO NOT Buy the Maximum Care Plus Warranty!!!
    I purchased a 2014 Jeep Grand Cherokee that was only 1 year old and the gentleman i purchased it from had paid for a 5 year extended warranty and they said it is NOT transferable with the car

  • Nobody
    Own darryl
    From about 1 year

    I have had 4 jeeps and loved them till the servcie I get with the very last one. Now apprently I have to take it to the local Holden dealer!!! Knowing how they treat my Holden there is no way I will take my Jeep to them!!!!!!!!
    Very disapointing.

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