Tourism and Leisure Entertainment

1300 357 357

Head Office 0280 716 100
Customer Service 1300 357 357

Hoyts is one of the largest and most popular cinema chains in Australia. Today the brand operates more than 450 screens throughout 50 cinemas in Australia and New Zealand. The Hoyts Group is consisted of Val Morgan, Hoyts Exhibition and Hoyts Distribution. Being the advertising arm of the Hoyts group, Val Morgan holds the cinema advertising market with over 95% market share. The brand strives to offer the best possible experience to the audience.

Service quality



01 / 5





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Rating of Hoyts ´s customer service

Are you satisfied with Hoyts´s customer service?

  • Nobody
    katarina evans
    From 9 months

    Went to Lux cinema at Chadstone today. Ordered lunch and wish we had not. It was supposed to be the cheeseburger sliders - they were served cold and sure that the bread was stale. The pizza also was cold. Good money on nothing, quality really poor

  • Nobody
    From 12 months

    Worst customer service ever! Simone is actually never available to take an escalation. Absolutely atrocious service.

  • Nobody
    Maria Wong
    From about 1 year

    I am annoyed at being charged $4.50 booking fee for booking online with a voucher and then I had to queue to pick up the tickets. Why was I not emailed ticket so I can just walk into the cinema and what exactly does this fee cover? it all online

  • Dee
    From about 1 year

    Can't believe H don't care re all neg comments Hope they go bust Y go there when u can watch Netflix ect in comfort at home for $10 a mth versus H with shit cust service Not honouring exp gift cards, they have yr money, has card rotted? Their choice!

  • Dee
    From about 1 year

    Where the Hell do I begin! Hoyt's cust service is DISCUSSING and the bitch Simone thinks she's gods gift to Hoyt's. She is rude, saying she's the highest authority and you can go no further than her. She hung up on me! WILL NEVER ENTER H AGAIN GF H!

  • Nobody
    From about 1 year

    Kids were given tickets as a gift. Didn't notice expiry date. Arrived with 5 excited kids to see only our 2nd ever family movie to be told bad luck tickets expired nothing you can do.
    5 sad kids. $70 down the drain.
    Hate Hoyts!!!!

  • Nobody
    From about 1 year

    Nowhere on website to enter Hoyts Rewards number for tickets bought for tomorrow. And no way of getting to a human being to sort it. Very average.

  • Nobody
    Ani Christiani - Anichrist104@hotmail.com
    From about 1 year

    Dear cs, please track hoyts voucher number :5021 2510 0024 1875 951 worth rrp100, I have sell this voucher to Abraham Houchar in Melbourne and send it via castle hill post office, NSW, please info if there's any transaction happened to this voucher

  • Nobody
    Maree Cary
    From over 1 year

    I have just been on hold for 30mins to try and activate my rewards card as it wouldn't let me on line. Please call me 0417 104329

  • Nobody
    From over 1 year

    Purchased Lux tickets on-line using gift card, which didn't cover full cost after $6 fee added. Reclining seats better quality than std cinemas, but no head-support... sore neck. Worse if >180cm. Free popcorn was brought around BUT NO DRINKS.

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