Financial Services Insurance Companies

1300 136 543

Customer Service 1300 136 543

Apia is one of Australia's leading and most recognisable insurance and financial services organisations. It specialises mostly in car insurance, home insurance, boat insurance and motorhome insurance and ot offers special insurance products for the over 50 years old clients. Founded more than 25 years ago, Apia has been most recommended insurance company in Australia. The brand services more than 700,000 customers throughout Australia and has carefully picked a team of over 450 employees.

Service quality



03 / 5





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Rating of Apia ´s customer service

Are you satisfied with Apia´s customer service?

  • Nobody
    V Gillian Hill claim HO21607682
    From over 2 years

    1/12/16 Please pass on to James my thanks for highly professional service. He listened carefully and provided a sensible suggestion to resolve the difficulty I was having that was not addressed in a previous phone call James is an asset to Apia

  • Nobody
    From over 3 years



  • Nobody
    Christine Brown
    From over 3 years

    Could you please ring me in respect to a claim I wish to lodge, I am aware that the demand is high for your customer inquiries but who like this matter attended to asp my number is 0468633026

  • Nobody
    Liebby Elias
    From over 3 years

    My report # is M029165910 and I would like to pay the excess required. Kindly contact me on 0434594714.
    Many thanks Liebby.

  • Nobody
    Jill Hanson
    From over 3 years

    I had the great pleasure of being assisted by Patricia H, what a credit to your company, I have no problem in giving her a big pat on the back. thanks Jill

  • Nobody
    Paul Toohim
    From about 4 years

    After a long wait i was told that Peter from Claim dept. will call me at least by to-morrow 3/6/15. He never did i waited all day.Hope if i try to- morrow i will be able to talk to someone

  • Nobody
    From over 4 years

    Take money and customer service is nil, cancel insurance with them and still take money out of your bank, ask for it to be refunded. Then you know how much they care in helping to return it, talk to one person after another and still not returned.

  • Nobody
    Ursula Forde 0422 250 365
    From over 4 years

    I phoned 13 50 50 and asked for claims section.I was on the phone for 12 minutes and had got no reply. I then tried again on 1300 136 543 and did get answered and was told I was being transferred through to a claims assistant..no reply after 11 mins

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